Techexcel Helpdesk v5.5

Product Overview:

Features:

TechExcel HelpDesk is simply a better and more complete internal help desk software solution with built-in employee Web portal, asset and knowledge management, and complete workflow customization capabilities. TechExcel HelpDesk is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. To keep your business running as efficiently as possible, your employees must have quick and dependable resolutions to their support issues and your help desk team must have all of the tools they need at their disposal. Key Features TechExcel HelpDesk features a new and improved Employee Web Portal that supports dynamic user interface style theme selection, customizable messaging and login and password control improvements. Log into the TechExcel Employee Web Portal using "Try TechExcel HelpDesk Live" to see the improved user interface now. Dynamic FAQ creation: Dynamically create and manage your Frequently Asked Questions. Since FAQ content is linked to knowledge topics in the HelpDesk knowledge base, when you build and update your knowledge base you will be updating the FAQ automatically. New Knowledge Portal: The new TechExcel Knowledge Portal allows users to provide a searchable knowledge base from their company Web site. The Knowledge Portal features an improved interface for browsing and search knowledge as well as access to dynamic FAQs. Because the Knowledge Portal can be accessed via the Employee Web Portal or linked from your company Web site you can allow your entire company to benefit from yo